Village Medical Mobile App | Frequently Asked Questions
Updated - 2/16/2023
Most Commonly Asked Questions
How can I get an Invite Code to create my account?
For security reasons, we can only provide you your invite code in-person, or over the phone.
If you're planning to see us in-person soon, our front-desk staff can provide you with that invite code when we see you next. You also can call our Mobile App support hotline at +1 (833) 363-1500.
Alternatively, if you are an existing patient, you may be able to create a mobile account without an invite code by using the "Look up my health record" option.
Can I use my Patient Portal credentials to login to the Village Medical Mobile App?
No. While you may have an email address and password that you have previously used to login to our web-based patient portal, you'll need to create a new account for the Village Medical Mobile App. To create a Mobile App Account:
Tap the "Get Started" button
Follow the prompts to create your account using either an invite code or by looking up your health record.
Can I view or pay my bill on the VM Mobile App?
Not today. Currently, the Village Medical Mobile App does not support billing. We are working to expand our Mobile App services to support access for billing and payments in the future.
Today you view or pay your bill by logging into our web-based patient portal, or you can call us at 844-969-0686 to speak to a Village Medical team member about your bill or payments.
My question isn't listed here, how can I get further help?
If you have a question or issue with the Village Medical Mobile App that can’t be answered with the information here, please let us know!
You can get in touch with us over phone by calling out Mobile App support hotline at +1 (833) 363-1500, or you can send us an email at app-support@villagemedical.com. We’ll do our best to get back to you with an answer ASAP.
Account Creation and Access
Why can't I login to the Village Medical Mobile App?
If you have not yet created a Village Medical Mobile App account, you will need to create a new account before you can login, even if you already have user name and password that you can use to login to Village Medical’s web-based portal.
If you have already created a Village Medical Mobile App account, and you are not able to log-in with your username and password you should use the “Forgot Password?” link on the log-in screen to reset your password.
Why didn't I receive a verification code when trying to create my account?
Please note that your verification code is a different, temporary code than the “Invite Code” you may have recieved from a staff member to help you create your account.
There are a few reasons why you may not have received a verification code. Here are a few things you can try:
Please try again later in a few hours. It is possible that there may be a temporary issue with our systems or that you do not have sufficient service to receive the code the first time.
Please double check that the code is being sent to the correct email address or phone number.
Please make sure that you have a solid cellular connection on your mobile device. If you are in an area with a weak internet or cell connection you may not receive the verification code until several minutes later.
Check your spam or junk mail folder. It's possible that the verification code was sent but ended up in one of these folders.
Can I get access to a family members account?
Not today. Currently, mobile app accounts are distinct to the specific patient who created the account and they will only be able to see their own information. We are working to expand our Mobile App services to support access for family members or caregivers in the near future.
Depending on the Release of Information records we have on file you may be allowed to access a family member information via logging into our web-based patient portal. Please talk to a front-desk staff member about this the next time you see us in person.
How can I update my personal information shown in the Mobile App?
There is a chance that the information shown in the Mobile App (Name, Email, Phone, etc) is out of sync with the information we have on file else where.
If this is the case and you would like to request an update please give us a call at our Mobile App support hotline at +1 (833) 363-1500 or email us at app-support@villagemedical.com.
How do I delete my Village Medical app account?
To delete your Village Medical app account, please navigate to the Village Medical app, open the Settings screen, tap the Profile button, and tap the Delete Account button. After this, your Village Medical app account will be deleted and you will be unable to log in to the app using your username and password.
Get Care
Live Chat says "Stay Tuned!" - What does that mean?
Today 24/7 Live Chat is available only for our patients living in Arizona, Kentucky and Texas.
We’re working hard to bring 24/7 Live Chat to all of our Village Medical patients, and expect to bring Live Chat to your state later in 2023, so be on the look out for more information later this year!
How do I send a message to my Provider?
You can send your provider a message directly through the Village Medical Mobile App by clicking on the “Inbox” tab on the lower-right corner of the screen and then clicking “Compose New Message”.
These messages will go directly to your provider and care team working in clinic, who will do their best to get back to you as soon as possible!
